Return Policy
If you receive a faulty, incorrect or unfit for purpose product, please do not dispose of the product. If the product is disposed of, SmilePharma Ltd will not be able to refund or replace the product.
Please contact our Customer Service team immediately and they can advise on next steps.
We are unable to accept returns back to SmilePharma unless they are deemed:
- Faulty
- Incorrect
- Not fit for purpose
Once the products have left our supply chain, we are unable to assure that the products are of acceptable quality and have been stored as per manufacturer’s advice, In the interest of patient safety, returned products would not be able to be resold.
Breakages or errors must be reported by email with 24 hours of receipt of the order. Incorrect goods (excluding cold chain goods) must be returned unopened in the original packaging within 5 days of receipt of order. Cold chain returns to only be accepted within 24hrs of receipt if there have been issues with the courier or picking errors on our part. Breakages must be kept with the packaging and retained for inspection by the carriers.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us on 01925 967131 or email [email protected]